Refund Policy

Last updated: 2026

We maintain a clear and structured refund policy to ensure fair and transparent order handling.

Refunds may be issued for damaged, defective, or incorrect items reported within the required timeframe after delivery.

Due to the nature of adult lifestyle products, certain items may not be eligible for return once opened or used.

If your item arrives damaged, please contact support with photos and order details for review and resolution.

Approved refunds are processed through the original payment method within a standard processing timeframe.

Unauthorized chargebacks may result in order review restrictions or account limitations.

All refund requests are subject to review. Customers must provide sufficient documentation when requesting a refund.